Introduction

TaskLinePro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice agent platform designed specifically for property management companies. Please read this privacy policy carefully.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, mailing address)
• Property information (property addresses, unit numbers, tenant information)
• Account credentials (username, password)
• Payment information (billing address, credit card details)
• Communication records (call recordings, transcripts, service tickets, maintenance requests)

Voice and Call Data

Our AI voice agent platform collects and processes:

• Voice recordings and transcriptions of tenant calls
• Call metadata (date, time, duration, caller ID)
• Service request details and maintenance ticket information
• Automated responses and AI-generated communications

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI voice agent services
• Process and manage tenant service requests and maintenance tickets
• Improve our voice recognition and natural language processing capabilities
• Send administrative information, updates, and service notifications
• Process payments and manage billing
• Monitor and analyze usage patterns to enhance user experience
• Prevent fraudulent activity and ensure platform security
• Comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

We may share your information with:

Service Providers

We work with third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, voice recognition services, and customer support tools. These providers are contractually obligated to protect your information.

Property Managers and Authorized Users

Information related to service requests and tenant communications is shared with authorized property management personnel who need access to fulfill their responsibilities.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Secure data centers with physical and network security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcripts are typically retained for 12-24 months unless longer retention is required by law or requested by the property management company. You may request deletion of your personal information, subject to legal and operational requirements.

Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications and SMS notifications
• Data Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us using the information provided below.

Children's Privacy

TaskLinePro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell your personal information.

International Users

Our services are operated in the United States. If you are accessing our platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and databases are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.