Frequently Asked Questions
Answers to common questions about TaskLinePro.
What is TaskLinePro?
TaskLinePro is a voice- and SMS‑enabled assistant that collects tenant requests, creates tickets, and keeps your team informed without needing live call staff.
How do tenants submit a ticket?
Tenants can call your dedicated number and provide information to the voice assistant. They can also text a provided keyword to that number and receive a secure link back to submit details (and images if needed).
What types of requests can TaskLinePro assistant handle?
Maintenance, lockouts, billing, leasing inquiries, and general property issues. Emergency guidance will also be provided.
Can we customize the questions tenants are asked?
Yes, but the customization requires professional services and generally involves additional cost.
How do we receive notifications?
Your team receives new tickets alerts over email. Emergency tickets would also be sent over SMS.
How fast are tickets created?
Typically within seconds after the tenant completes the call or the web form accessed via SMS.
Can tenants upload photos?
Yes—up to 3 images per ticket (15 MB total).
How do shared tickets work?
You can share a secure link with vendors to view ticket details with optional images, and respond.
Is there a dashboard?
Yes—view tickets, call history, and billing details in one place.
Do you support multiple properties?
Yes—you can manage multiple properties and units under one account.
Can I add multiple team members?
Yes—add multiple notification emails and phone numbers for alerts.
What happens if my account is suspended?
Tenant submissions are paused after several days of failed card charges, and you’ll receive email notices. Restore service by updating the payment method.
How does billing work?
Plans are billed monthly. Overage voice minutes are billed automatically based on usage.
Can I change my plan?
Yes—plan changes can be scheduled for the next billing cycle.
Is there a free trial?
Not at this time. If you are unhappy with the service please contact us within 7 days from the account creation and we will provide full refund
How do I contact support?
Use the Contact link on the homepage or email contact@tasklinepro.com.