Question 1

What is TaskLinePro?

Accepted Answer

TaskLinePro provides affordable tools to property management companies including an automated assistant that can communicate with tenants 24/7 using voice-, SMS- and email - the true omnichannel. It captures tenant requests, creates tickets, and keeps your team informed without needing call center staff or 3rd party answering services.

Question 2

How do tenants submit a ticket?

Accepted Answer

Tenants can call your dedicated number and provide information to the voice assistant. They can also text a provided keyword to that number and receive a secure link back to submit details (and images if needed).

Question 3

What types of requests can TaskLinePro assistant handle?

Accepted Answer

TaskLinePro can intake maintenance requests, lockouts, billing questions, leasing inquiries, and general property-related concerns. The assistant does not troubleshoot or work through problems with tenants directly. Instead, it captures the tenant's message, gathers key details, and automatically creates a structured service ticket for your team to review and follow up on. Emergency guidance can also be provided when appropriate.

Question 4

How does billing work?

Accepted Answer

Phone calls and SMS are free. You pay for tickets submitted by tenants. Plans have a fee which is billed monthly. The Pro plan has a package of free tickets. Overage tickets are billed automatically only if they at least include the issue description, the name and the property address. Tickets created by wrong number calls or spam activity will always be excluded.

Question 5

Does TaskLinePro resolve tenant problems directly?

Accepted Answer

No. TaskLinePro does not troubleshoot or resolve tenant issues directly. The assistant's role is to collect information, organize requests, and create service tickets so your team can efficiently follow up and resolve the issue.

Question 6

What makes TaskLinePro different from an answering service?

Accepted Answer

Unlike traditional answering services, TaskLinePro organizes requests into structured service tickets, centralizes communication, supports SMS-based intake, provides a dashboard for tracking, and keeps your team informed in real time.

Question 7

Can tenants submit emergency requests?

Accepted Answer

Yes. Tenants can report emergency situations at any time. The assistant can provide guidance for urgent situations while immediately creating a service ticket and notifying your team.

Question 8

Can tenants submit requests after business hours?

Accepted Answer

Yes. TaskLinePro operates 24/7, including nights, weekends, and holidays, so tenant requests are never missed.

Question 9

Does TaskLinePro replace our maintenance staff or property managers?

Accepted Answer

No. TaskLinePro is designed to support your existing team by handling intake, organizing requests, and reducing administrative workload—not replacing your staff.

Question 10

Does TaskLinePro integrate with property management software?

Accepted Answer

TaskLinePro is designed to complement your existing property management workflow. Integration options may vary depending on your software and setup needs.

Question 11

Can team members communicate with tenants through the platform?

Accepted Answer

Yes. Team members can communicate with tenants directly from within the ticket using SMS, helping keep communication centralized and organized.

Question 12

Will tenants know they are speaking with an AI assistant?

Accepted Answer

Yes. The experience is designed to feel professional, clear, and helpful while transparently communicating that tenants are interacting with an automated assistant.

Question 13

Can we customize the questions tenants are asked?

Accepted Answer

Yes, but the customization requires professional services and generally involves additional cost.

Question 14

How do we receive notifications?

Accepted Answer

Your team receives new ticket alerts over email and SMS. The team can change notification preferences.

Question 15

How fast are tickets created?

Accepted Answer

Typically within seconds after the tenant completes the call or the web form accessed via SMS.

Question 16

Can tenants submit pictures of maintenance issues?

Accepted Answer

Yes. Tenants can upload images to help your team better understand maintenance issues before responding.

Question 17

How do shared tickets work?

Accepted Answer

You can share a secure link with vendors to view ticket details with optional images, and respond.

Question 18

Do vendors have access to tickets?

Accepted Answer

Yes. You can securely share ticket details with vendors when needed, including optional photos and updates to streamline repairs and coordination.

Question 19

How are service tickets organized?

Accepted Answer

Tickets are automatically organized in the dashboard and can include issue details, timestamps, property information, uploaded images, and communication history.

Question 20

What if a tenant submits an incomplete request?

Accepted Answer

The assistant is designed to gather important information from tenants during the intake process. If details are missing, your team can follow up directly through the ticket.

Question 21

Is there a dashboard?

Accepted Answer

Yes—view tickets, call history, and billing details in one place.

Question 22

Do you support multiple properties?

Accepted Answer

Yes—you can manage multiple properties and units under one account.

Question 23

What types of properties does TaskLinePro support?

Accepted Answer

TaskLinePro can support apartments, multifamily properties, rental homes, mixed-use properties, and other residential portfolios.

Question 24

Does TaskLinePro work for small property management companies?

Accepted Answer

Yes. TaskLinePro works for property management companies of many sizes, including self-managed landlords, small teams, and growing portfolios.

Question 25

Can I add multiple team members?

Accepted Answer

Yes—add multiple notification emails and phone numbers for alerts.

Question 26

Do I need a call center or answering service?

Accepted Answer

No. TaskLinePro is designed to reduce or eliminate the need for expensive third-party answering services by providing 24/7 tenant intake automation.

Question 27

Can I use my existing business phone number?

Accepted Answer

TaskLinePro provides a dedicated phone number for tenant communication and request intake. This helps keep communications organized and separate from personal staff numbers.

Question 28

Is onboarding difficult?

Accepted Answer

No. Setup is designed to be simple. During onboarding, you'll add your properties, units, and team members so the system is ready to begin receiving requests.

Question 29

How long does setup take?

Accepted Answer

Most accounts can be set up quickly depending on the number of properties and units being added.

Question 30

Is there a contract?

Accepted Answer

No long-term contract is required. You can choose the plan that best fits your portfolio and operational needs.

Question 31

What happens if my account is suspended?

Accepted Answer

Tenant submissions are paused after several days of failed card charges, and you'll receive email notices. Restore service by updating the payment method.

Question 32

Can I change my plan?

Accepted Answer

Yes—plan changes can be scheduled for the next billing cycle.

Question 33

Is there a free trial?

Accepted Answer

Not at this time. If you are unhappy with the service please contact us within 7 days from the account creation and we will provide full refund.

Question 34

Is my data secure?

Accepted Answer

Yes. TaskLinePro is designed with security and controlled access in mind to help protect tenant and property information.

Question 35

What if I need help getting started?

Accepted Answer

Our team is happy to help with onboarding and answer questions to ensure your account is configured properly.

Question 36

How do I contact support?

Accepted Answer

Use the Contact link on the homepage or email contact@tasklinepro.com.

Frequently Asked Questions